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How do I access MSN Explorer so that I can control the pop-up blockers - can't release them at all?
Latest post: Sampath, Monday, April 04, 2011 1:44 PM
The only internet explorer I can access is through Juno and Webroot.  I had a professional technician disable Webroot because it caused too many other problems.  Right now when I get a pop-up blocker when working on line if I don't know what to type in the space, I cannot get any further.
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Hi Bird Girl,

 

To help you further with the pop-up blocker issue we need to validate the following information:

 

1.  What is the Operating System you use?

2.  What is the version of MSN Software?

 

Things to try:

 

Sign into Msn account using your email id

Click on Help and settings

Click on settings

Click on Select pop-up Guard settings

Click on Filter Settings

Select Filter and show useful pop-up windows and pop-up windows added to the pop-up allow list

Click save changes

 

How to find the version of MSN Please check the link below

http://answers.msn.com/solution.aspx?solutionid=b1568530-1f0b-4040-99ab-f9cc6c60d532

 

Please revert back for further assistance.

Thanks!

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My Operating System is Windows XP for Home; and the MSN Software is Microsoft Office 2003.I had previously done everything in your "things to try" list and the pop-ups still occur.Bird Girl
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Hi Bird Girl,

The information you have provided seems you have issues with the Outlook 2003 application with the pop-up blocker. On the Desktop do you have the MSN Butterfly icon through which you can control the pop-up blocker for your account. Please find the below steps for pop-up blocker

 

  1. Sign into Msn account using your email id
  2. Click on Help and settings
  3. Click on settings
  4. Click on Select pop-up Guard settings
  5. Click on Filter Settings
  6. Select Filter and show useful pop-up windows and pop-up windows added to the pop-up allow list
  7. Click save changes

 

Please provide the information regarding the antivirus program that is on your computer for further investigations

 

 

Please reply back for further assistance.

Thanks!

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