If the issue is with your email account ending in q.com, unfortunately, there is nothing that MSN or Hotmail can do. Your q.com account was moved from Hotmail to Qwest and thus is no longer controlled by Microsoft. Since you asked Qwest to close your account, they most likely deleted the q.com email address so the undeliverable message is expected in that case. Please make sure that your contacts have your new msn.com email address.
If your friends and associates are receiving undeliverable messages when sending to your new @msn.com email address, then we will need to investigate that issue.
Was this helpful?
0 of 1 people found this post helpful.