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My MSN Mail Inbox has disappeared. All my other folders are visible. How do I get my Inbox back?
Latest post: Mubarak, Sunday, September 06, 2015 2:47 AM
My MSN Mail Inbox has disappeared.  All my other folders are visible.  How do I get my Inbox back?
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Hi MisterLand,

 

Need more information:

1.  What operating system are you using?

2.  What is the version of MSN Software?

 

How to check what version of MSN is installed on the computer?

http://answers.msn.com/solution.aspx?solutionid=b1568530-1f0b-4040-99ab-f9cc6c60d532

 

Things to do:

 

Rename .sdf files to fix Email issue

The .sdf files are local copies of your messages in the MSN online folders as well as your e-mail filter settings. When you download messages from the server to the MSN client, a local copy of these messages is stored in your computer as .sdf file. This is also the case with your e-mail filter settings.

Corrupted or damaged .sdf files may result to synchronization errors. If we rename these files, the MSN software will be forced to download new copies of the files from the server.

 

Windows Vista/Windows 7

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key.  (The MSN folder will open)   

4. In the MSN folder, do the following:                    

a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

b. put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder then look for files that end as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

7. Close the db30 folder

 

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

4. In the MSN folder, do the following: 

a. Click ‘Tools’, ‘Folder options’, and then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

8. Close the db30 folder

 

Then Sign into Msn and wait for 25-30 minutes for the emails to get synchronized.

 

Please revert back for further assistance.

 

Thanks!

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I downloaded Windows 10 and it is not compatible with Internet Explorer 11.  I want my MSN email account back and not Outlook,  or Live.  How can I get it back?
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Hello Annel,

Thank you for contacting MSN Support. My name is Mubarak. 

I understand that you want to install MSN software on your new computer.

In order to install Msn software please follow the steps listed below:

1.     Open a Web Browser or Internet Explorer window by clicking on the blue “e” icon on the Desktop.

2.     In the Internet Explorer (Browser) window, type http://membercenter.msn.com/ in the address bar and press Enter.

3.     Once the page loads, click on the Sign In button and enter your MSN e-mail address and password.

4.     Click Download MSN Software on the right-hand side.

5.     Click Download and install the latest MSN software.

6.     Click the Install Now button.

7.     Click Run in the File Download box. This will initiate the download of MSN’s Installation Wizard which may take about 2 to 5 minutes. You may be prompted to click Run again.

8.     On the next window, choose "Yes, I'm currently connected to the Internet." 

9.     Enter your primary "MSN e-mail address" and passwords in the field provided and click next.

10.   The next page after will prompt you to accept the MSN service agreement.  To accept and continue with the installation, type your name in the blank field exactly as it appears, then select "I Accept."

11.   In the Installation option page, select "Typical" and click on Next. (If you want to pick & choose components choose Custom)

12.   It will display a list of components that are being installed.  The rest of the download and installation should take from 30-45 minutes. It depends on your computer and connection speed. Click on Finish once it appears on the screen.

13.    The MSN welcome screen will show up and you can sign-in to MSN.

Sincerely,Mubarak 

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