Hello TRLRLDY,An update on the Bank of America (BoFA) website does not load properly on the MSN broswer. We recommend that customers upgrade their Internet Explorer broswer to version 9. You may download it from this link:http://windows.microsoft.com/en-us/internet-explorer/products/ie/homeWe are also investigating why there are some customers who are still unable to access the BoFA web site even after the upgrade. Be assured that we are working diligently on this. We will provide you with an update as soon as we get information from our Product group.We appreciate your patience.Sincerely,Sophie[moderator edit]Originally posted by NatashaAn update to this case:If you are unable to sign into your Bank of America online account while using MSN Explorer, please try the following:1) Open a new window in MSN Explorer and go to https://BankofAmerica.com.2) Enter your Online ID and click Sign In.3) Verify your Site Code and type your Passcode, but do NOT click the Sign In button.4) Press the Enter key on your keyboard.5) The sign in process should complete successfully.Note: Until a permanent fix is released, the Enter key will need to be used each time you sign into your Bank of America online account.Tell us if this temporary workaround works for you. We're still working on a permanent fix.
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