Hi,Thank you for reporting this issue. Let me ask some questions so that we can have a clearer picture of the problem then provide you with the steps top resolve the issue.1. Are you receiving any errors while trying to sign-in? 2. If so, what are the error messages?3. If you're not getting any errors, how long does it take for you to sign-in to MSN? (just give an Estimate)4. Once you sign-in to MSN, what are the problems that you're experiencing?Thanks,Paolo M.