Hi Kenny,Can you provide me the phone number you tried dialing to reach our MSN Customer Service via Private Messaging? Also, you can refer to the link below for the features of MSN Premium.http://answers.msn.com/thread.aspx?threadid=0e1894bb-75d8-42cc-8607-66599f9fc3c1Please check the Private Message area below for further information. Make sure that you are signed in to be able to see this area.Paolo M.
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