Hi Kathleen,Since you are receiving the internal error message, determine whether it is caused by a Windows .dll issue, or if the stop-responding symptom is caused by a corrupted MSN file. To do this, follow these steps: a. When the MSN internal error window is displayed, click click here. b. Next to ModName, you will find the .dll file that caused the MSN software to stop responding. This .dll file tells whether the cause of the issue is an MSN .dll file or a Windows .dll file. (Mention the .dll file name) OR • Windows Vista 1. Click Start, then type eventvwr in start search and hit enter on the keyboard. 2. In the left pane, click Windows Logs. 4. Double-click the Application folder. 5. In the right pane, click Filter Current Log. 6. In the Filter Current Log dialog box, select the Critical and Error check boxes, and then click OK. 7. In the right pane, click Find, and then type MSN. 8. Click Find Next. 9. Double-click the event to see the details about the error. 10. In the right pane, click Copy, and then click Copy Details as Text . 11. Paste the error information in the same post for further assistance • Windows XP 1. Click Start , then click Run. 2. In the run command windows type eventvwr and then click ok. 3. In the left pane click on Application. 4. Sort the events in the right pane of the log by event number, and then scroll to the events labeled 1000 and 1001. 5. Locate events that have a red X icon next to them and that have MSN Error Reporting in the Source column. Then, locate the events that have a date and a time that are close to the date and time when the errors occurred. 6. Double-click the event that you want to examine. 7. In the upper-right corner, click the button that resembles two pieces of paper. It is under the button that is labeled with a down arrow. This copies the error information to the Clipboard. 8. Paste the error information in the same post for further assistance Please revert back for further assistance. Thanks! Paolo M.
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