When I first log into MSN (Premium) and go to my email icon,  I start to read my emails and then everything goes "gray" and MSN must cancel.  I cannot read emails immediately.  Help...

Hi,Are you getting the message "MSN has stopped working" when you notice that the msn software goes gray? If so it may be possible that a component of msn or windows may be causing the issue.The error window or message usually contains a link for more information that you can click to get the technical data. You can copy it over and tell us about it. Also, please take note what kind of anti virus/firewall programs and registry cleaners  you may have on the computer.

If you don’t see one please follow these steps:

 

For Windows Vista computers:

a. Go to Start then Control Panel and open Administrative tools. If you do not see this, take a look at the upper right side and on the View by box select either small or large icons so we'll see the Administrative Tools.

b. Open Event Viewer.

c. Expand Windows Logs on the left and select Application.

d. Click on Filter Current Log at the right hand side of the page.

e. On the Filter Log window check Error and on the Event ID box type 1000 and then click on Ok

f. On the results, double click the latest application error and it will give you the faulting module of the internal error. 

Make sure that the Faulting Application says MSN.exe as you may see several application error that is not associated with MSN Crash. 

 

For Windows XP computers:

a. Go to Start then Control Panel and open Administrative tools. If you do not see this, take a look at the upper right side and on the View by box select either small or large icons so we'll see the Administrative Tools.

b. Open Event Viewer

c. Click on Application on the Left Panel

d. Click View on top then select Filter. On the event ID box type in 1000 and make sure to only select the Error box on top.

e. Look for the latest Error and double click on it. It should give you the faulting module of the internal error. Make sure that the Faulting Application says MSN.exe as you may see several application that is not associated with MSN Crash.For the time being you can reset Internet Explorer which is the back bone of MSN: http://support.microsoft.com/kb/923737

After it has been reset, try to sign in on MSN.

If the same issue persists, please reply to this post with the abovementioned information. We'll be glad to look into this and provide you with advanced steps.

 

Thanks!Paolo M.