Home
Home
select
Can't open my emails in MSN Mail (get error message below). Keeps checking and filtering emails.
Latest post: Isabelle M., Thursday, November 10, 2011 11:18 PM
When I try to open an email in my inbox, get the following message: "MSN Mail could not retrieve the message body from MSN Hotmail.  Check to make sure you are still connected and then try again."
Was this helpful?
3 of 16 people found this post helpful.

It is possible that your account settings in MSN are already corrupted. I will be providing the steps to fix this. Before you follow them, please make sure that you back up all e-mails that are stored in 'Folders in your Computer' on your MSN making sure that we won't lose anything in the process.

Please follow the Method 1 steps on this link to back up the email messages: http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f If you have several e-mail accounts, sign in on the other email address then follow the steps on the link but change the last part of the file name so that you can identify the backed up email. For example, instead of leaving it as MSN_Mail.msnbak you can change it to MSN_(e-mail address).msnbak.

Once the email messages are backed up, please follow the steps on this link to perform CTRL+SHIFT+F11 which refreshes the account settings: http://answers.msn.com/thread.aspx?threadid=d2de6731-17a3-41fd-9fde-c9185947dfc5

 

If the same issue persists, the email synchronization file (SDF) that is found on the computer has gotten corrupted causing MSN not to be able to download the email messages from the email server. Please follow the steps on this link so the file can be replaced: http://answers.msn.com/thread.aspx?threadid=1e24ba67-43eb-44af-a24d-8462d528464b

 

Feel free to reply to this post for any questions and feedback.

Thanks!

 

 

 

 

Was this helpful?
1 of 4 people found this post helpful.
I have followed the instructions to back up emails stored on my computer, but twice it has gotten to about 91% complete and then given me an error message that it cannot backup my files.  It left me a message to contact Customer Support.  What is the risk if I can't back up my emails before I proceed with the steps to refresh the account settings?  I admit I have a lot of emails stored on my computer.  Could file size be a problem?  Thanks for your help.
Was this helpful?
1 of 2 people found this post helpful.

Thank you for following the steps to back up these email messages even though it was not successful due to the large amount we may have. Not to worry though since we have another way of backing them up.

 

Please follow these steps:

 

For Windows XP computers:

1. Sign out of the MSN software.

2. Click on the Start button then click Run. Type %USERPROFILE% and click OK. A new window should appear.

3. Set the computer to display hidden files and folders by following the steps below.

a. Click on Tools at the top of the window then click on Folder Options.

b. In the Folder Options window, click on the View tab.

c. In the Advanced Settings box, look for Hidden Files and Folders and click on Show hidden files and folders just below it.

d. Uncheck Hide extensions for known file types.

e. Uncheck Hide protected operating system files (Recommended).

f. Click Yes to confirm.

g. Click Ok to close the Folder Options box.

4. Double-click the Local Settings folder.

5. Double-click the Application data folder.

6. Double-click the Microsoft folder.

7. Right-click the MSN folder and click Copy.

8. Close all open windows.

9. Right-click on any blank space in the Desktop and click Paste.

10. Wait until the MSN folder gets copied completely to the Desktop.

 

For Windows Vista/7 computers:

1. Sign out of the MSN software.

2. Click on the Start button then click Run. Type %USERPROFILE% and click OK. A new window should appear.

3. Set the computer to display hidden files and folders by following the steps below.

a. Click on Tools at the top of the window then click on Folder Options.

b. In the Folder Options window, click on the View tab.

c. In the Advanced Settings box, look for Hidden Files and Folders and click on Show hidden files and folders just below it.

d. Uncheck Hide extensions for known file types.

e. Uncheck Hide protected operating system files (Recommended).

f. Click Yes to confirm.

g. Click Ok to close the Folder Options box.

4. Double-click the Local Settings folder.

5. Double-click the Application data folder.

6. Double-click the Microsoft folder.

7. Right-click the MSN folder and click Copy.

8. Close all open windows.

9. Right-click on any blank space in the Desktop and click Paste.

10. Wait until the MSN folder gets copied completely to the Desktop.

 

NOTE: To restore the email messages, just copy the MSN folder on the Desktop back to its original location

 

Once the MSN folder is on the desktop, please follow the steps on this link to perform CTRL+SHIFT+F11 which refreshes the account settings: http://answers.msn.com/thread.aspx?threadid=d2de6731-17a3-41fd-9fde-c9185947dfc5

 

Feel free to reply to this post for any questions and feedback.

Thanks!

Was this helpful?
1 of 3 people found this post helpful.
The steps you provided to save my voluminous email files worked fine.  After doing that, I followed the steps to perform CTRL+SHIFT+F11 and refresh the account settings.  That didn't resolve the problem.  I then performed the steps you described to perform CTRL+SHIFT+F9 to replace the email synchronization file (SDF).  That worked perfectly and seems to have resolved the problem.Thanks to you I am up and running again.  Your time and efforts are appreciated.  Have a great day!Thanks!!
Was this helpful?

You’re very welcome! I’m glad to be of service. Having you happy makes our day!J

 

If you still see the email messages under Folders on your Computer, you may go ahead and delete the MSN folder saved on your Desktop to free up space or if you would like to, you can save it on another hard drive or CD that way you will forever have a back up of these email messages come what may.

 

Thanks!

Was this helpful?
1 of 2 people found this post helpful.