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Unable to log-in to my HP Pavilion dm3
Latest post: Paolo M., Tuesday, June 26, 2012 11:14 PM

I have not used my HP Pavilion dm3 laptop running Windows 7 Home Premium edition since I moved many months ago.  I needed to use it again, now,  but when I turned it on and the password screen pops up, I seem to forgotten my password.  I tried what I thought was my password a number of times and still can't get it to open.   I can't use the reset password wizard becuse the jumpdrive where the password restore info was kept cannot be found due to the move.  Am I out-of-luck or is there something that can be done?   I am not very knowledgeable about computers other than using the internet, email and the programs in Office.  Please Help!

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Hi,Currently, we don't have enough resources to troubleshoot forgotten password for Windows Operating Systems. Please contact the computer's manufacturer or contact our Product Support and Services for Microsoft. Below is their number, make sure you check the private messaging area.
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