When I signed in the MSN tonight, my Favorites list was empty.  I tried refreshing my browser (MSN).  I tried closing MSN and signing back in.  I tried the CTRL + SHIFT + F9, but it didn't work.  I tried shutting down and restarting my computer.  Nothing has worked!  Help!

Hi,We need few details to see if we can retrieve the favorites.

1. What operating system are you using?2. What is the Version of MSN software?3. Sign into MSN > Click Help and Settings > click status and support > In the left pane click on System information > Please scroll down and check the Roaming version of favorites. 4. For Win Xp: Click start and then click Run and type - C:\Document and Settingsa. Click ‘Tools’, ‘Folder options’, and then ‘View’b. Put a dot on ‘Show hidden files and folders’c. Uncheck the ‘Hide extensions for known file types’d. Uncheck the Hide protected operating system files (Recommended) e. Click ‘Apply’, then ‘OK’f. Click start and in Run command windows type C:\Document and Settings\ <USER NAME> \Application Data\MSN6\(Right click on MSN6 click copy and then go to desktop and paste it.)

For Win Vista and Win7:Click start and in start search box type - C:\Users\a. Click ‘Organize, Click on Folder and Search options’, and then ‘View’b. Put a dot on ‘Show hidden files and folders’c. Uncheck the ‘Hide extensions for known file types’d. Uncheck the Hide protected operating system files (Recommended) e. Click ‘Apply’, then ‘OK’f. Click start and in start search type %USERPROFILE%\AppData\Roaming\MSN6(Right click on MSN6 click copy and then go to desktop and paste it.)

5. The favorites.xml file is under MSN6 folder - User data- If you use multiple accounts, you will see multiple folders with numbers and alphabets so please open each one of the folders and check the size of favorites.xml files. Let us know the size of favorites.xml for further assistance.Thanks, Paolo M.

Hi Paolo,My operating system is Windows Vista and the favorites.xml is 122 KB.  When is clicked on the favorites.xml file, I got an error messages saying that it could not be found (I don't know if it's supposed to do that or not, though.)Here is the info from System Information:

Configuration Summary================================================Operating System  Windows (6.00.6002)Internet Explorer  9.00.8112.16421MSN Client  10.20.0091.1100MSN Market  en-us MSN Brand  MSN [MSNI] MSN SKU  MSN PremiumDefault E-mail Program  Windows Mail

Amount of Memory  2.00 GBFree Disk Space  C: 109 GB, D: 1.74 GB, G: 138 GB

Component versions================================================msn.exe                 10.20.0091.1100msnmetal.dll            10.20.0091.1100msnmtllc.dll            10.20.0091.1100msdbx.dll               10.20.0091.1100msnap.dat               9.05.6001.0001msnap.dll               1.00.4611.0000sqdll.dll               17.00.0000.0712update.exe              10.20.0091.1100shdocvw.dll             6.00.6002.18392qmgr.dll                7.00.6002.18005dw15.exe                10.00.4413.0000dwintl.dll              10.00.2625.0000canvas.dll              2.00.0432.0000connectr.dll            2.00.0432.0000logonmgr.exe            2.00.0432.0000msncc.exe               2.00.0432.0000msnccore.dll            2.00.0432.0000slhelper.dll            2.00.0432.0000msninst.exe             10.20.0611.0000msninst.dll             10.20.0611.0000msnsign.dll             10.20.0611.0000market.mar              10.2011.0711.22Windows Media Player    11.00.6000.6324Windows Live Messenger  15.04.3538.0513Macromedia Flash        11.02.0202.0235msndyn.mar              10.2012.0501.00mssp7en.dll             14.00.4763.1000mssp7en.lex             14.00.4763.1000

 

Roaming Versions================================================Favorites  2.0Settings  2.0Mail Settings  2.0

 

Try these steps to refresh the settings of the MSN Favorites list. Make sure you are signed out from MSN Software.

Press windows key + R to open the Run box

type a dot (.) then click OK

Open Roaming

dragged the MSN6 folder to the desktop for back up purposes

Reset Internet Explorer settings

RESET INTERNET SETTINGS

1. Close MSN and all open windows

2. Click on Start or Windows Orb then click type inetcpl.cpl then press Enter to open the Internet Properties window
3. In the Internet Properties window, click on Advanced at the top
4. Click on Reset at the bottom part of the window.
5. On the small pop-up window, make sure that the box is checked then click on Reset again.

Open MSN Sign-in then perform CTRL+SHIFT+F9

Click Remove Information if prompted

Click Yes if prompted

Sign in to MSN and let it synchronize all the info from the server to complete the process.

Let us know the results!Paolo M.

I tried everything you said, but my favorites are still gone!  Is there any way to send me a list of my favorites?  I don't mind having to put them in manually.What I don't get is why I lost them in the first place.  I didn't change any settings or move or delete any programs or files recently, so I don't know what could have brought this on!  If I did, I'd make sure not to do it again!

Hi,The message that you got "File could not be found" by double clicking it may be an indication that the favorites file where it is kept may be corrupted or damaged. Have you tried clicking on organize to check if it even tries to load?You can also try to open the Favorites.xml using Internet Explorer by:1. Right click on the Favorites.xml file2. Click on Open With.3. Then click on Internet Explorer (Make sure that the option "always use the selected program ot open this file" is not checked) and click on OK.Try to check to see if the websites that you tagged as your favorites will be listed there.Also if you have another computer that has the msn software you may want to try to copy the Favorites.xml from the other computer to the computer that is having the issue.If ever all of these does not work or you do not see the favorites that you have, you may need to recreate the favorites that you had.ThanksPaolo M.

Trying to open my favorites list in Internet Explorer didn't work.  I tried clicking on "organize favorites" in MSN and I got an empty MSN Favorites screen with a "loading" message, but nothing comes up beyond that.  I even tried to resave a few of my favorites that I remembered, but I got the same thing when I tried to organize them into separate folders the way I had them before.  At this point, I might just scrap MSN altogether and keep my favorite site links in a Word document, which I hate to do because I really liked the Favorites setup in MSN, whcih was the major reason that I opted to start paying for MSN Premium in the first place.Thanks for trying to help!Freda

Hi,Please see my private message below.

Hi,Please see my private message below.

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