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Can' t send or receive emails in msn mail,.
Latest post: Sampath, Thursday, April 28, 2011 8:14 AM

My ISp is qwest.  When they notified me that they were breaking ties with MSN, I decided to stay with Msn and so bought a premium subscription. After I bought the subscription, I have not able to open or send emails on my MSN mail but can receive and send messages on Hotmail. When I try to open an email I get a notice that" Msn could not retrieve the Message from MSN Hotmail. Check that you  are still copnnected and try again"  When I try to send a message it goes into my out box..  I notice that on th top bar of the email panel I am getting "sending message"over and over again On the bottom bar, I get (Sending 8/10, 9/10,10/10, connecting ) It then begins the sequence all over again.

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Hi Richard,

 

Need more information:

a. What operating system are you using?

b. What is the version of MSN Software?

 

How to find the version of MSN:

http://answers.msn.com/solution.aspx?solutionid=b1568530-1f0b-4040-99ab-f9cc6c60d532

 

Please reply back for further assistance.

 

Thanks!

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Husna.I was in the middle of replying , when I was called away by an emergency  and when I got back I had lost it, so you may be getting two replies. Sorry. My operating system is Windows XP 5.01. 2600.  The MSN version 10.00.0079.2600.  The issue seems to be a synchronization issue.  When I try to open an email, I get the message, "Cannot send or receive MSN email because of  a problem on email server. please try again later.  Error code 0x85ad3202"  In the meanwhile I followed an MSN thread regarding synchronization and reinstalled  MSN  following the steps in the MSN sign-up wizard.  I signed into MSN Explorer about 6 hours ago and tried MSN mail again. I still cannot send or receive with MSN mail although I did get an email from MSN that I was able to open.  Hotmail works fine. I deleted all the sent messages in my email thinking that there might be a problem with synchronization because of the heavy volume that was in that box. I also either saved or deleted all my messages from my folders and my In-Box.  Not knowing what I was doing, I created a POP 3 account (Internet for dummies. Not the book. Me) and now don't know how to get rid of it. When I log out of MSN I get the message that I won't log out until synchronization is complete anlong with two revolving arrows. This goes off after a minute or two and I am logged off. Thanks again for your help.
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Hi Richard,

As you are unable to send and receive emails using the MSN software.  Please check if you are able to view your emails on hotmail website i.e.,http://www.hotmail.com/. In case if you are able to view the message content on the hotmail website then with MSN software it is an synchronization issue. You need to first rename .sdf files, once your rename the .sdf files you should be able to view your email content in MSN. Please find the below steps to rename .sdf files.

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

 

         1. Click ‘Start’ then ‘Run’

         2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

         3. Click ‘OK’

         The MSN folder will open.

         4. In the MSN folder, do the following:                       

 

                   a. Click ‘Tools’, ‘Folder options’, then ‘View’

                   b. Put a dot on ‘Show hidden files and folders’

                   c. Uncheck the ‘Hide extensions for known file types’

                   d. Click ‘Apply’, then ‘OK’

         The db30 folder will appear inside the MSN folder.

 

         5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

         7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

         8. Close the db30 folder

 

 

Please reply back for further assistance.

Thanks!

 

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I tried these steps and was successful in completing them.  Doing so did not get my MSN mail back. On my Msn e-mail inbox There is a yellow triangle. When I try to open the inbox, I get a message, "You cannot send or receive MSN e-mail with the e-mail server. Please try again later."  Error code  Ox85ad3202.  I also now have a POP3 account that I put on while I was fooling around trying to fix my MSn e-mail.  I don't know whether or not this has anything to do with my problem and I can't figure out how to get rid of it.  It has a similar message to the regular inbox with the error code 0x8007271d.  Could I be having a problem with my modem or might there be an error in the internet properties tab?ThanksRichard
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I went through the above steps and was successful in completing them.  MSN mail still does not work.  On my Msn mail inbox there is a yellow triangle. When  I open it,  I get a message that there is a problem with the email server error code 0x85ad3202.  While I was fooling around trying to fix my msn mail. I put a POP3 Program in my mail box and don't know how to get rid of it. It also has a yellow triangle by the inbox. Error code  0x007271d. Could there be a problem with my modem Or could  I have changed the internet properties in some way?Thanks Richard 
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Hi Richard,

 

A backend fix has begin applied on the server end for the account. And also check if the option under hotmail ‘HTTPS’ is unchecked. Please find the steps below to uncheck the ‘HTTPS’ option if it is checked: 

 

  1. Login in to http://www.hotmail.com/ using your email id and password
  2. Click on ‘Options’ in the dropdown click on ‘More options’
  3. Under ‘Managing your account’ click on ‘Account details’ (password, aliases, timezone)
  4. Under ‘Other options’ click on ‘Connect with HTTPS’
  5. Check the box ‘Don’t use HTTPS automatically’
  6. Click on ‘Save’

If you have added the email account as a ‘POP3’ account, please find the below steps to remove the ‘POP3’ account

  1. Sign in to your MSN account with the butterfly
  2. Click on Help & Settings
  3. In the drop down click on Settings and click on Change your email settings
  4. Click on Additional email accounts and click on POP3 email accounts
  5. Select the email account which  you want to remove and click on Remove account
  6. Click on Done.

 

Please reply for further assistance.

Thanks!

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You did Good!  Thank you! The triangles are gone and I can send messages with Msn mail. The pop3 account is gone. Only one problem remains: All my incoming mail is still coming to my hotmail inbox. I think the default is set to MSN mail.  If you can help solve that problem, I would be eternally grateful and I'll quit bothering you.ThanksRichard
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Hi Richard,

Yes, the default email application will be MSN. However you can also send and receive your emails with the hotmail website, were you do not have the access for the MSN software.

Please reply back for further assistance.

Thanks!

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