Thank you for staying with MSN even with this ongoing concern.To isolate what’s causing the issue, please use Internet Explorer to go to USAA brokerage web site since this is the backbone of MSN. If the USAA stock analysis system works consistently on Internet Explorer, then this means that the account settings in MSN are already corrupted. I will be providing the steps to fix this. Before you follow them, please make sure that you back up all e-mails that are stored in 'Folders in your Computer' on your MSN making sure that we won't lose anything in the process.
Please follow the Method 1 steps on this link to back up the email messages: http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f If you have several e-mail accounts, sign in on the other email address then follow the steps on the link but change the last part of the file name so that you can identify the backed up email. For example, instead of leaving it as MSN_Mail.msnbak you can change it to MSN_(e-mail address).msnbak.
Once the email messages are backed up, please follow the steps on this link to perform CTRL+SHIFT+F11 which refreshes the account settings: http://answers.msn.com/thread.aspx?threadid=d2de6731-17a3-41fd-9fde-c9185947dfc5If on the other hand, the same issue persists using Internet Explorer, reset its settings be following the steps on this link: http://support.microsoft.com/kb/923737 Make sure that you are signed out of MSN before following these steps.
Feel free to reply to this post for any questions and feedback.
Thanks!
