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cant connect to msn
Latest post: Sumon Tamuli, Sunday, September 16, 2012 8:40 PM
 I hit on the butterfly, it brings up my name I press it plays music then nothing a blank white page. then after it keeps trying 2 sign in, it shows a box that states I can work off line, I can't send or receive... I have connection through hotmail or explorer... 
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Please check my private message.
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Hi Sumon, I talked with support yesterday and they were no help and said I had to use email support as I have MSN  Premium and I could not use phone support, so who do I get to help me? Everything was working fine until yesterday am. When I signed in it just keeps running and never connects, yet I can go through exployer & Hotmail to connect. Please advise...Thank you, D
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Can I get some help please? I have not had a response to my last reply of 430pm yesterday...
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Hello D,

Thank you again for using the MSN Solution Center Answers Forum. I'm sorry that you didn't recieve any help from phone support.

If you are able to view emails on the Hotmail website, then with the MSN software its synchorzation issue, we need to rename the .sdf file, once we rename the .sdf file you would be able to view emails on the MSN. 

Windows Vista/Windows 7

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key.  (The MSN folder will open)  

4. In the MSN folder, do the following:                    

a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

b. put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder then look for files that end as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

7. Close the db30 folder

 

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

4. In the MSN folder, do the following: 

a. Click ‘Tools’, ‘Folder options’, and then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

8. Close the db30 folder

 

Then Sign into Msn and wait for 25-30 minutes for the emails to get synchronized.

 

Let us know the outcome for further assistance.

 

Regards,

Sumon

 

 

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