It appears that the on-screen buttons for the "Sitekey Challenge Question" (Unrecognized Computer) and "Enter Passcode" (Your Sitekey) pages are now working on MSN Explorer; the temporary workaround (hitting the Enter key on the keyboard instead of clicking on the on-screen buttons) also still works. However, a new twist has been added, and this happens whether I use the workaround or the on-screen buttons while on MSN Explorer. It also happens at the same point when using IE8 (which has never required the workaround), so this may be another BofA issue, but I thought I'd post it here anyway. Here's what happens:I enter my Online ID, then click the "Sign In" button. I fill in the answer to the Challenge Question, then either hit the "Enter" key OR click on the "Continue" button. Before I can type in my passcode on the Sitekey screen, a dialog box pops up, stating that to display the webpage again, the browser needs to resend the information previously submitted. Whether I click on the red X, "Retry" or "Cancel", it puts me back on the first Sign-In page. I re-enter my ID, click "Sign In"....and this time, it bypasses the Challenge Question page and goes right to the Sitekey "Enter Passcode" page; I enter my passcode, either hit "Enter" on the keyboard OR click the on-screen "Sign In" button, and it takes me to my Accounts Overview page, as it should.Don't know quite what's going on, and I haven't approached BofA website support about it. But I wanted to let you know that the on-screen buttons that weren't functioning are functioning now (thank you!). Just be ready for that extra step!mrshvd3
Was this helpful?
25 of 42 people found this post helpful.