Bank Of America sign-in UPDATE
Latest post: mrshvd3, Saturday, June 23, 2012 5:14 AM
It appears that the on-screen buttons for the "Sitekey Challenge Question" (Unrecognized Computer) and "Enter Passcode" (Your Sitekey) pages are now working on MSN Explorer; the temporary workaround (hitting the Enter key on the keyboard instead of clicking on the on-screen buttons) also still works. 

However, a new twist has been added, and this happens whether I use the workaround or the on-screen buttons while on MSN Explorer.  It also happens at the  same point when using IE8 (which has never required the workaround), so this may be another BofA issue, but I thought I'd post it here anyway.  Here's what happens:

I enter my Online ID, then click the "Sign In" button.  I fill in the answer to the Challenge Question, then either hit the "Enter" key OR click on the "Continue" button.  Before I can type in my passcode on the Sitekey screen, a dialog box pops up, stating that to display the webpage again, the browser needs to resend the information previously submitted.  Whether I click on the red X, "Retry" or "Cancel", it puts me back on the first Sign-In page.  I re-enter my ID, click "Sign In"....and this time, it  bypasses the Challenge Question page and goes right to the Sitekey "Enter Passcode" page; I enter my passcode, either hit "Enter" on the keyboard OR click the on-screen "Sign In" button, and it takes me to my Accounts Overview page, as it should.

Don't know quite what's going on, and I haven't approached BofA website support about it.  But I wanted to let you know that the on-screen buttons that weren't functioning are functioning now (thank you!).  Just be ready for that extra step!


Was this helpful?
26 of 44 people found this post helpful.

Thank you for bringing up this information. We will look it up and add this information for data gatherings to help resolve this known issue.


Paolo M.
Was this helpful?
7 of 12 people found this post helpful.
Hi, Paolo --

You're very welcome.  If I encounter any other developments, I'll post them on this thread.  Have a good weekend.

Was this helpful?
7 of 11 people found this post helpful.