How do I add a new credit card to my MSN Account?

Mon, 15 Apr 2013 20:52:20 GMT

Below are the steps on how you can update the credit card information online:

1. Open a browser and go to http://commerce.microsoft.com, sign into the Billing and Account Management website with your e-mail address and password.

2. Under Payment options click on "add payment option" on the bottom left of the page.

3. Enter the new card information and then click "Next".

4. The new payment you have added will now be shown under the payment options list.

5. To apply the new card to the subscription and transfer any open balances you must remove the old card.
To do this click on the card you wish to remove and click on "remove", confirm this is the action you want to take, and then click on "done'.

If you need further assistance, please click here or visit https://support.msn.com/default.aspx?productkey=msnclientphone for phone contact information.

How do I update my credit card expiration date online?

Mon, 15 Apr 2013 21:03:47 GMT

You can update the Credit Card expiration date for your Credit Card on your account online.

1. Open a browser and go to http://commerce.microsoft.com , sign into the Billing and Account Management website with your e-mail address and password.

2. Under payment options select the payment method and click on Edit.

3. Enter the updated credit card expiration date, and then click Next. Check to make sure the expiration date has been updated successfully.

If you need further assistance, please click here or visit https://support.msn.com/default.aspx?productkey=msnclientphone for phone contact information.

How do I update my Personal Information online?

Mon, 15 Apr 2013 21:10:25 GMT

Below are the steps to update your personal information on your billing subscription online:

1. Open a browser and go to http://commerce.microsoft.com, sign in using your e-mail address and password.

2. Click on "profile" (you will see this option at the top of the page)

3. Click on "Edit profile".

4. Make the required changes to your personal information and then click "Save".

If you need further assistance, please click here or visit https://support.msn.com/default.aspx?productkey=msnclientphone for phone contact information

How to settle an outstanding balance that has been declined?

Mon, 15 Apr 2013 21:52:07 GMT

Check these common causes of declined payments. Open a browser and go to http://commerce.microsoft.com, sign into the Billing and Account Management website with your e-mail address and password.

1. The credit card available balance is insufficient to cover the amount due.

Please verify that the available balance on your credit card is sufficient to cover the outstanding balance you are trying to pay.

2. The credit card has expired.

3. There are spaces, commas or non-numeric characters in the credit card number.

Retype the credit card number without any spaces, commas, or other non-numeric characters.

4. Billing address, name or expiration date entered incorrectly.

Verify that the billing address, expiration date, and name on your credit card are correct.

5. The credit card may not be activated.

If you are using a new credit card, verify that the credit card has been activated.

6. If none of the above solutions corrected the error, you have two options:

Option 1: Contact your bank to inquire why authorization is failing.

Option 2: Add a different credit card.

If you need further assistance, please click here or visit https://support.msn.com/default.aspx?productkey=msnclientphone for phone contact information.

What do I do if I receive an error while trying to update my credit card expiration date or change my credit card?

Mon, 15 Apr 2013 22:01:48 GMT

SYMPTOMS

When you try to update your credit card expiration date online you receive an error and cannot complete the update

TROUBLESHOOTING STEPS

Check these common causes of errors when updating credit card information. Open a browser and go to http://commerce.microsoft.com, sign into the Billing and Account Management website with your e-mail address and password.

1. There are spaces, commas or non-numeric characters in the credit card number.

Retype the credit card number without any spaces, commas, or other non-numeric characters.

2. The credit card may not be activated.

If you are using a new credit card, verify that the credit card has been activated.

3. Billing address, Name or expiration date entered incorrectly.

Verify that the billing address, expiration date, and name on your credit card are correct.

4. The credit card has expired.

5. The credit card available balance is insufficient to cover the amount due.

Please verify that the available balance on your credit card is sufficient to cover the outstanding balance you are trying to pay.

6. If none of the above solutions corrected the error, you have two options:

Option 1: Contact your bank to inquire why authorization is failing.

Option 2: Add a different credit card.

If you need further assistance, please click here or visit https://support.msn.com/default.aspx?productkey=msnclientphone for phone contact information.