Cannot connect to MSN, the modem does not dial or modem already in use error. What should I do?

Thu, 04 Nov 2010 02:19:33 GMT

SYMPTOMS

When trying to connect using MSN dial-up, any one of the following error messages appears on the screen:

· Error 602: Port is already open.

· Error 615: The port could not be found.

· Error 617: The port or device is already disconnecting.

· Error 619: Port is not connected.

· Error 630: The port was disconnected due to hardware failure.

· Error 633: The modem (or other connecting device) is already in use or is not configured properly.

· Error 756: This connection is already being dialed.

TROUBLESHOOTING STEPS

1. Restart the computer.

Note: Make sure to shut down the computer completely before you restart.

If you have an external modem, make sure to turn off both the computer and the modem at the same time. Restart the computer by first turning on the modem and then turning on the computer. This gives Windows a chance to detect your modem.

2. Make sure that a modem is installed in the operating system, plugged in, and turned on.

a. Click Start , click Run, type telephon.cpl, then click OK to open Phone and Modem Options.

b. Make sure that at least one modem is installed.

c. If the modem is external, make sure that the serial cable is plugged in to both the computer and the modem.

3. Check to make sure that no other feature or device is using the same phone line as your modem.

I. If your computer and your phone share a phone line:

a. Your computer may have advanced telephony features built in, and these features may be interfering with connection attempts. For example, if the computer is functioning as an answering machine, interference may occur.

b. Ensure that all telephones, answering machines, and other telephony devices that are connected to the line are hung up, try to again connect to the internet. If the issue is not resolved, go to Step 4.

II. If you have separate phone lines for your computer and your phone:

a. Make sure that the telephone line for the computer is completely hung up.

b. Make sure that there are no phones off the hook and no answering machines or other devices have an active connection.

c. Try to connect to the internet again. If the issue is not resolved, go to Step 4.

4. Click here for steps to Optimize your modem settings

5. Click here for steps to run modem diagnostics

6. If you using MSN Connection Center software to connect to the internet, select new access numbers by following the steps here.

Error 678 - No Answer/Operator Intercept

Thu, 04 Nov 2010 02:07:43 GMT

SYMPTOM

You see error 678 or get no connection or hear operator recording when you dial to connect to internet.

TROUBLESHOOTING STEPS

Steps to add a delay to the dialling rules so that the modem waits long enough for interference to clear before the line is accessed. This allows for delays that are caused by a voice mail alert or dial tone stuttering.

The delay added by this is approximately 6 seconds, 2 seconds for each comma.

MSN 10.x or 9.x with Connection Center

1. Start MSN but do not sign in.

2. Click “Connection Settings”, and then click “Modify”.

3. On the Setup page, verify the area code and number from which you will be connecting.

4. On the Dialing Options page, follow these steps:

I. If the “Dial this to disable call waiting” check box is already selected, follow these steps:

a. Note the call waiting code that is being used. For many telephone systems, this is “*70”.

b. In the call code list, select “Custom”.

c. Type the call waiting disable code that you noted in step a, and then add 3 commas. For example, if the original disable code is “*70”, type “*70,,,”

II. If the “Dial this to disable call waiting” check box is not already selected, follow these steps:

a. Select the “Dial this to disable call waiting” check box.

b. In the call code list, select “Custom”.

c. In the “Other” box, type 3 commas ( ,,, ).

5. Click “Next” until you reach the Acceptance page, select the “I agree to the terms and conditions” check box, and then click “Accept” to close the wizard.

MSN 9.x using standalone dialer

1. Start MSN, but do not sign in.

2. On the Sign In screen, click “Connection Settings”.

3. Select “Modify a location”.

4. Select a location, and then click “Next”.

5. Select “MSN Dial-up”.

6. In the “I dial a code to turn off call waiting” box, follow these steps:

a. If the box is empty, enter 3 commas ( ,,, ).

b. If the box is not empty, enter 3 commas after the call waiting code. For example, if the call waiting code is “*70”, the box will contain “*70,,,” when you have finished.

7. Click Next.

8. Click “Next” for each prompt until the Modify a Location Wizard is finished.

9. Click Finish.

MSN 8 and 8.5 using standalone dialer

1. Start MSN, but do not sign in.

2. On the Sign In screen, click “Connection Settings”.

3. In the “Select a Location” list, select the location that you want to modify.

4. Click “Make changes to this location”, and then click “Next”.

5. In the “What Type of Connection do you want to use?” box, select “MSN 8 Dial-up access”.

6. Verify the telephone number in the “Please type your phone number box”.

7. Under “Disable Call waiting while I’m online using this code”, note the code that is already entered in the box, and type 3 commas after it. If there is nothing in the box, enter 3 commas. For example, if “*70” is already in the box, the box will contain “*70,,,” when you have finished. If nothing is in the box, the box will contain “,,,” when you have finished.

8. Click “Next” until the wizard is finished, and then click “Finish”.

MSN 7 and 7.2 using standalone dialer

1. Start MSN 7.

2. In the “Sign In” dialog box, click “Connection Settings”.

3. In the “Connection Settings” dialog box, select the “Change dialing options” check box, and then click “Continue”

4. In the “Check your dialing options” dialog box, follow these steps:

a. If the “I need to dial a code to disable call waiting” check box is not already selected, select it.

b. If the box to the right of the “I need to dial a code to disable call waiting” section is empty, type 3 commas in this box.

c. If the box is not empty, type 3 commas after the call waiting code. For example, if the box already contains the call waiting code “*70” , the box will contain “*70,,,” when you have finished.

5. Click “Continue” until you reach the Sign in page again.

Error 680 - No Dial Tone

Wed, 03 Nov 2010 20:15:56 GMT

SYMPTOMS

You see Error 680 when trying to connect to internet using MSN

TROUBLESHOOTING STEPS

1. If you have voice mail service, clear all voice mail messages before you continue. This removes the dial tone stutter that your voice mail service may use to alert you to new messages. The dial tone stutter interferes with your modem’s detection of a dial tone.

2. Make sure there is a dial tone for the telephone line that your modem is using.

a. If the telephone line is already plugged into the modem, unplug the telephone line from the modem and connect the line to a telephone.

b. Make sure that the other end of the telephone line is securely connected to a wall jack.

c. Pick up the telephone and listen for a dial tone. Make sure you test the same telephone line that will be plugged into the modem. Don’t pick up another telephone or extension on the same line; the external line may be working fine, but the internal line or wall outlet that the modem is using may be damaged.

d. If there is no dial tone, there is a problem with the line. Contact the telephone company for help. If there is a dial tone, reconnect the line to the modem.

3. Make sure your modem is working correctly by running modem diagnostics. Click here for steps to run modem diagnostics.

4. Try to connect. If you still cannot connect to MSN, re-enable dial tone detection by selecting the Wait for dial tone before dialing check box..

5. Click here for steps to Optimize your modem settings

How do I find local access numbers for my dial-up account?

Wed, 03 Nov 2010 17:19:20 GMT

1. Open a browser and go to http://support.msn.com.

2. On the left hand side under Tasks, click Dial-up access numbers

3. Enter the phone number you would like to locate local area numbers for

4. Click Submit, a list of phone number local to the area you are looking for will be displayed on the same page.

Note Contact your telephone company to confirm that the numbers that you select are local numbers for your area. You are responsible for any long-distance charges; MSN will not reimburse you for long-distance charges.

How to add new location using the MSN Dialer

Tue, 02 Nov 2010 20:48:43 GMT

For MSN 10.x or 9.x with Connection Center

1. Start MSN.

2. On the Welcome screen, click Connection Settings.

3. Click New or Add a Dial-up Location. The Connection Center Dial-up Locations wizard will open.

4. In the Connection Center Dial-up wizard, click Next.

5. On the Setup screen, type the area code and the telephone number for your current location.

6. Type a name for the new dial-up location, click Next. Dial-up location names must be unique.

7. If you are prompted for your MSN e-mail address and password, type the MSN e-mail address and password, then click OK.

8. On the Dialing Options screen, set the following dialing options:

a. If a number is required to reach an outside line, select Dial this number for an outside line, then select the appropriate prefix.

b. If your telephone line has call waiting, select Dial this to disable call waiting, then select the appropriate prefix.

c. If your telephone uses pulse dialing, select This line uses pulse dialing.

d. If the modem that you want to use does not appear next to the words I want to use the following modem, select the modem that you want to use from the list.

9. Click Next.

10. The MSN software will dial a toll free number to obtain a list of access numbers. This list is displayed on the Recommended Numbers screen.

11. To accept the numbers as displayed, click Next. To add or remove numbers, click Add or remove numbers, modify the list, then click Next.

12. To change the dialing prefix or area code for the displayed numbers, click Edit prefix or area code, type the correct prefix or area code, then click Next.

13. On the Accept Recommended Numbers screen, select I agree to the terms and conditions, then click Accept. If you want MSN to use these access numbers every time you connect, select Make this my default location.

14. Click OK.

How to clear and re-create dialing credentials?

Thu, 04 Nov 2010 16:07:57 GMT

For MSN 8, 8.5, 9.x, 10.x

1. Start MSN, do not sign in.

2. Press the CTRL+SHIFT+F12 keys at the same time.

3. Click Remove Information, now click Yes.

4. Close and then restart MSN. Click here for steps on how to select new access numbers.

How to force the MSN software to dial a specific telephone number?

Thu, 04 Nov 2010 16:04:08 GMT

Note: The following steps will allow MSN to override the phone number you usually dial from. The MSN software will only retain this telephone number for one connection.

1. Start MSN, but do not sign in.

2. Click Connection Settings.

3. Click Modify a location, then click Next.

4. Select the dial-up location you want to change, then click Next.

5. Press the CTRL+F9 keys when you see the telephone number you are dialing from on the setup screen.

6. Type the new number you want the MSN Dialer to use.

7. Note: Enter the access number exactly as you want it to be dialed; for example, type 4251231234, without spaces or dashes. If you need to add numbers to dial an outside line or to turn off call waiting, you must include those numbers at the beginning of the access number; for example, type 914251231234 if you need to dial 9 for an outside line.

8. Click OK.

How to make MSN wait before dialing

Tue, 02 Nov 2010 20:33:38 GMT

Follow the steps below to add a delay so that the modem waits approximately 6 seconds for interference caused by a voice mail alert tone or dial tone stuttering to clear before the line is accessed.

MSN 10.x or 9.x with Connection Center

1. Start MSN but do not sign in.

2. Click Connection Settings, then click Modify.

3. On the Setup screen, verify the area code and number you’ll be connecting from.

4. On the Dialing Options screen, look at the check box in front of the Dial this to disable call waiting option.

I. If the Dial this to disable call waiting check box is already selected:

a. Note the call waiting code that is being used. For many telephone systems, this is *70.

b. In the call code list, select Custom.

c. Type the call waiting disable code that you noted in Step One, then type 3 commas after. For example, if the original disable code is *70, type *70,,,

II. If the Dial this to disable call waiting check box is not already selected:

a. Select the Dial this to disable call waiting check box.

b. In the call code list, select Custom.

c. In the Other box, type 3 commas ,,,

5. Click Next until you reach the Acceptance screen, select the I agree to the terms and conditions check box, then click Accept.

MSN 10.x or 9.x without Connection Center

1. Start MSN, but do not sign in.

2. On the Sign In screen, click Connection Settings.

3. Select Modify a location. Select a location, then click Next, now select MSN Dial-up.

4. In the I dial a code to turn off call waiting box:

I. If the box is empty, enter 3 commas ,,,

II. If the box is not empty, enter 3 commas after the call waiting code. For example, if the call waiting code is *70, the box will contain *70,,, when you have finished.

5. Click Next until the Modify a Location Wizard is finished. Click Finish.

How to optimize Modem Settings

Tue, 02 Nov 2010 20:43:54 GMT

For Windows Vista:

1. Click Start, and then click Control Panel.

2. Click Hardware and Sound.

3. Click Phone and Modem Options.

4. On the Dialing Rules tab, select the location that is being used, and then click Edit.

5. Verify that the correct country is selected in the Country/region box, and then click OK.

Note If the wrong country is selected, problems may occur because the modem adapts to each country's telephone system. These systems have various dial tones, line speeds, and so on.

6. On the Modems tab, select the modem that you want to optimize, and then click Properties.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer.

7. Click the Modem tab.

8. Set Maximum Port Speeds to 57600, and then click OK .

9. Click OK two times, and then close Control Panel.

For Microsoft Windows XP:

1. Click Start, and then click Control Panel.

2. Click Printers and Other Hardware.

3. Click Phone and Modem Options.

4. On the Dialing Rules tab, select the location that is being used, and then click Edit.

5. Verify that the correct country is selected in the Country/region box, and then click OK.

Note If the wrong country is selected, problems may occur because the modem adapts to each country's telephone system. These systems have various dial tones, line speeds, and so on.

6. Click the Modems tab. Select the modem that you want to optimize, and then click Properties.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer.

7. Click the Modem tab. Set Maximum Port Speed to 57600.

8. Click the Advanced tab. Verify that on the Country/Region drop down menu, the country that the caller is located in is selected.

Note If the wrong country is selected, it can cause several problems because each modem must adapt to the particularities of each country’s telephone system. These include differences in dial tone, line speed, and so on.

9. Click Change Default Preferences, In General Tab under Call preferences set Cancel the call if not connected within field to 255 seconds.

10. Click OK two times, and then close Control Panel.

For Microsoft Windows Millennium Edition, Windows 98 Second Edition, and Windows 98:

1. Click Start, click Settings, and then click Control Panel.

2. Double-click Modems, click Dialing Properties.

3. Verify that the correct country is selected in the I am in this country/region box.

Note If the wrong country is selected, several problems may occur because the modem must adapt to each country’s telephone system. These systems have various dial tones, line speeds, and so on.

4. Click OK. There should be only one modem, and it should already be selected. If you have multiple modems, select the modem that you use to connect to MSN. If you do not know what modem you use to connect, contact the OEM.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer.

5. Click Properties. Clear the Only connect at this speed check box.

6. Set Maximum Connect Speeds to 57600 or faster.

7. Click OK two times, click Close, and then close Control Panel.

How to remove a location from the MSN Dialer?

Thu, 04 Nov 2010 16:01:38 GMT

For MSN 9, 9.1, and 9.2 with Connection Center

1. Start MSN, but do not sign in.

2. Click Connection Settings, then click Delete.

3. When you receive the confirmation message, click OK.

Note: If you are deleting the only dial-up location you have created, you cannot connect to the Internet until you create a new dial-up location. If you delete the default dial-up location, Connection Center will set a new default dial-up location for you. Verify the dial-up location before you try to connect again.

MSN 8, 8.5, and 9 using standalone dialer

1. Start MSN, but do not sign in.

2. On the Sign-in screen, click Connection Settings.

3. In the Select a Location list, select the location that you want to delete.

4. Click Delete this location, then click Next.

Note: If there is only one location in the list, you cannot delete it.

5. Click Next, then click Finish.

How to run modem diagnostics

Tue, 02 Nov 2010 20:41:50 GMT

For Windows Vista:

1. Exit all programs, and then close all open windows.

2. Click Start, and then click Control Panel.

3. Click Hardware and sound.

4. Click Phones and Modem Options.

5. On the Modems tab, select the modem for which you want to run modem diagnostics. If you do not know which modem to select, contact the manufacturer of your computer.

6. Click Properties.

7. On the Modem tab, set the Maximum Port speed to 57600 (if the value is greater than 57600 and disabled ignore this step).

8. On the Diagnostic tab, click Query Modem. If the modem responds and is functioning, the modem information is displayed.

For Microsoft Windows XP:

Note To follow these steps, use the default "Category" view of Control Panel instead of the "Classic" view.

1. Exit all programs, and then close all open windows.

2. Click Start, and then click Control Panel.

3. Click Printers and Other Hardware. Click Phones and Modem Options. Click the Modems tab.

4. Select the modem for which you want to run modem diagnostics. If you do not know which modem to select, contact the manufacturer of your computer.

5. Click Properties. Click the Modem tab. Set the Maximum Port speed to 57600.

6. Click the Diagnostic tab.

7. Click Query Modem. If the modem responds and is functioning, the modem information is displayed.

For Microsoft Windows 2000:

1. Exit all programs, and then close all open windows.

2. Click Start, click Settings, and then click Control Panel.

3. Click Phones and Modem Options.

4. Click the Modems tab.

5. Select the modem for which you want to run modem diagnostics. If you do not know what modem to select, contact the manufacturer of your computer.

6. Click Properties. Click the Modem tab. Set the Maximum Port speed to 57600.

7. Click the Diagnostic tab.

8. Click Query Modem. If the modem responds and is functioning, the modem information is displayed.

For Microsoft Windows 98, Windows 98 Second Edition, or Windows Millennium Edition:

1. Click Start, click Settings, and then click Control Panel.

2. Double-click the Modem icon. Click Properties.

3. From the Maximum Speed list, select 57600.

4. Click OK. Click the Diagnostic tab.

5. Select the com port that is next to the modem for which you want to run modem diagnostics. If you do not know what modem to select, contact the manufacturer of your computer.

6. Click More Info. If the modem responds and is functioning, the modem information is displayed.

How to select new access numbers or modify a location in the MSN Dialer

Tue, 02 Nov 2010 20:46:28 GMT

1. Start MSN, but do not sign in.

2. Click Connection Settings.

3. Clear the Connect using my LAN or DSL connection check box if it is selected.

4. Select a location, then click Modify.

5. On the Setup screen, verify the area code and the telephone number you will be connecting from, then type a name for this dial-up location. Dial-up location names must be unique.

6. On the Dialing Options screen, set the following dialing options:

a. If a number is required to reach an outside line, select Dial this number for an outside line, then click a number on the list. You can also click Custom and enter a number.

b. If your telephone line has call waiting and you don’t want your internet connection interrupted by an incoming call, select Dial this to disable call waiting, then click a code in the list. If your telephone service uses a code that isn’t in the list, click Custom, then enter the code your telephone service uses.

c. If your telephone uses pulse dialing, select This line uses pulse dialing.

d. If the MSN software doesn’t locate a modem automatically, a Diagnose button will appear. To locate modems on your computer, click Diagnose, then click a modem in the I want to use the following modem list.

7. Click Next. The MSN software will dial a toll free number to obtain a list of access numbers based on the telephone number you provided for this dial-up location.

8. To accept the numbers as displayed, click Next. To add or remove numbers, click Add or remove numbers, modify the list, then click Next.

9. To change the dialing prefix or area code for the displayed numbers, click Edit prefix or area code, type the correct prefix or area code, then click Next.

10. On the Acceptance screen, select the I agree to the terms and conditions check box, then click Accept to close the wizard.

How to switch to a different location when using MSN dial-up software?

Thu, 04 Nov 2010 16:00:09 GMT

For MSN dialer and connection center versions 8, 8.5, 9.x and 10.x

1. Start MSN, do not sign in.

2. On the Sign-in screen, click Connection Settings.

3. In the Select a Location list, select the location that you want to use.

4. Click Switch to this location, click Next.

5. Click Finish.

How to verify that the MSN Dialer is using a valid access number?

Thu, 04 Nov 2010 16:05:23 GMT

For MSN 8.x, 9.x, 10.x

1. Close all windows and programs.

2. Start MSN, do not sign in.

3. Click Connection Settings.

4. Select the location that you want to verify.

5. Select Make Changes to this Location, click Next.

6. Verify the location name and the connection type, click Next.

7. Make sure that the local access number and dialing options for that number are correct, then click Next.

Note: Contact your telephone company to confirm that the numbers that you select are local numbers for your area. You are responsible for any long-distance charges; MSN will not reimburse you for long-distance charges.

8. Make sure that the correct area code dialing options are selected for each number.

9. Click Next, then click Finish.

How to verify which program is set as the default dial-up connection on my computer?

Thu, 04 Nov 2010 16:09:50 GMT

For all operating systems versions

1. Click Start, click Run, type inetcpl.cpl, then click OK to open the Internet Properties dialog box.

2. Click the Connections tab.

3. Under Dial-up and Virtual Private Networking settings, note the default connection.

· If MSN is the default connection, you are using MSN 10.x or 9.x to dial the correct connection, not a Dial-Up Networking connection.

· If MSN Explorer is the default connection, you are using MSN 7.x or MSN 8.x to dial the correct connection, not a Dial-Up Networking connection.

· If MSN Internet Access is the default connection, you are using MSN 6.x or earlier to dial the correct connection, not a Dial-Up Networking connection.

· If the default is set to anything else, you are not using the MSN Dialer to connect to the Internet.

I am unable to connect to MSN using Connection Center, what should I do?

Thu, 04 Nov 2010 02:25:49 GMT

SYMPTOMS

When trying to connect to the internet using MSN you see one of the below error message:

· Cannot connect using the local dial-up numbers.

· When you try to connect, you receive the following error message: 691

TROUBLESHOOTING STEPS

1. Launch MSN Explorer Client. Do not sign in.

2. Go into connection settings.

3. Select “New”. Proceed to the screen where you are asked to enter your phone number.

Note: Modifying existing connection will not work as it only updates the phone book and not dial-up authentication credentials. So, making a new connection is “must”.

4. Press “Ctrl+Shft+F6” and it will prompt for username and password.

5. Provide existing username and password.

6. Complete creating new connection.

7. Delete the new connection created in step 6.

8. Existing connection will work, as new password has been registered.

Click here, if you are using the dial-up program available via your Windows operating system.

I get error 0 when trying to connect to, what should I do?

Thu, 04 Nov 2010 16:16:32 GMT

SYMPTOM

You see error 0 (zero) when trying to connect to the internet using MSN

TROUBLESHOOTING STEPS

Install the cert located at http://g.msn.com/1clsupport/Err0

If the issue remains unresolved, please download the below certificates:

I. http://www.microsoft.com/pki/mscorp/Microsoft%20Secure%20Server%20Authority(5).crt

II. http://www.microsoft.com/pki/mscorp/mswww(4).crt

If issue remains unresolved, please follow the below steps

I. Open Internet Explorer

II. Go to Internet Option

III. Go to Content and then click Certificates

IV. Click on Intermediate Certification Authority

V. Look for Microsoft Secure Server Authority, double click to open, then go to certification path

VI. Check each of the certificates under it to ensure the Microsoft Internet Authority has been installed.

VII. If it shows install certificate option when you click on it then it’s not yet installed.

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If you need further assistance, please click here for phone contact information.

I get error 691 and I am not using the MSN software, what should I do?

Wed, 03 Nov 2010 20:05:21 GMT

SYMPTOMS

You see error 691 when trying to connect to the internet using windows network

TROUBLESHOOTING STEPS

1. Re-type your password.

2. Select different access numbers.

              I.        Start MSN.

            II.        On the Welcome screen, click your name, but do not sign in.

           III.        Press the CTRL+SHIFT+F12 keys at the same time.

           IV.        Click Remove dialing credentials.

            V.        On the Warning screen, click Yes. The Installation Wizard may take several seconds to open.

           VI.        Click I am not currently connected, then enter your dialing options for call waiting and the option to dial a number for an outside line.

         VII.        Click Next. The MSN software will automatically dial a toll free number, authenticate your connection, and prompt you to type your password.

        VIII.        Select your primary e-mail address, or type your e-mail address and password, click Next. If your e-mail address and password are not recognized, retype your password, click Next.

           IX.        Type your area code and telephone number, click Next.

            X.        A list of access numbers will be displayed. Choose four or more local access numbers that you want your MSN software to dial when it makes a connection, then click Next.

           XI.        Determine whether you must add the number 1, or the area code, to each local access number. Enter the appropriate information for each access number, click Next.

         XII.        Select the acceleration level that you want to use for MSN Dial-Up Accelerator. The default setting is Level 2.

        XIII.        When you are prompted to configure dial-up access, click No, then click Next.

        XIV.        Type your name exactly as it is shown, click I Accept, then click Next.

         XV.        On the Welcome screen, sign in with your password.

        XVI.        Optimize your narrowband connection. To do this, follow the steps for your operating system.

For Windows Vista

a. Click Start, type ncpa.cpl in the Start Search box, then press the Enter key.

b. Right-click the manual connection you are currently using to connect to the internet, then click Properties.

c. On the Networking tab, click to select the Protocol (TCP/IP) check box and the Client for Microsoft Networks check box.

d. Click OK, then close the Network Connections window.

e. Restart the computer.

For Windows XP

a. Click Start, click Run, type ncpa.cpl, then press the Enter key.

b. Right-click the manual connection you aare currently using to connect to the internet, then click Properties.

c. On the Networking tab, click to select the Protocol (TCP/IP) check box and the Client for Microsoft Networks check box.

d. Click OK, then close the Network Connections window.

e. Restart the computer.

If the above steps do not resolve the issue and you have MSN Software installed on your computer, click here for steps on how to resolve error 691 using the MSN Connection Center.

I get error 691 when using the MSN software, what should I do?

Tue, 02 Nov 2010 20:36:09 GMT

SYMPTOMS

You see error 691 or invalid user name/password when trying to connect to the internet using MSN

TROUBLESHOOTING STEPS

1. Launch MSN Explorer Client. Do not sign in.

2. Go into connection settings.

3. Select “New”. Proceed to the screen where you are asked to enter your phone number.

Note: Modifying existing connection will not work as it only updates the phone book and not dial-up authentication credentials. So, making a new connection is “must”.

4. Press “Ctrl+Shft+F6” and it will prompt for username and password.

5. Provide existing username and password.

6. Complete creating new connection.

7. Delete the new connection created in step 6.

8. Existing connection will work, as new password has been registered.