Err 176 : Did not recognize e-mail address and password

Fri, 15 Apr 2011 14:57:45 GMT

SYMPTOMS:

You receive one of the following error messages when you try to use an existing hotmail.com or msn.com e-mail address to:

Sign up for a subscription
Install MSN software
Add a secondary account to your subscription

You receive one of the following error messages after typing in your e-mail address and password on the Welcome screen, and then clicking Next.

Error 176: We did not recognize your e-mail address and password. Please check the information you typed and try again.
Error 177: We did not recognize your e-mail address and password. Please check the information you typed and try again.

TROUBLESHOOTING STEPS:

Make sure you enter the correct e-mail address and password when you sign up for a subscription, or installing MSN software, or adding a secondary account to your subscription, or sign into MSN.

Optimize Internet Explorer. Visit http://support.microsoft.com/kb/936213 for steps

Are you still seeing an error?

Click here to contact us via phone. If you are resetting a primary account password, you can reset your password using MSN’s automated password reset feature via phone. Follow the instructions on our IVR and if you are unable to reset the password via the IVR, one of our customer support representative will help resolve the issue. It will be a good idea to have your billing credit card ready along with pen and paper to write down your new password!

Err 193, 194: MSN Dial-up may not be available after you type a telephone number

Fri, 12 Nov 2010 17:51:18 GMT

SYMPTOMS:

You are configuring dial-up Internet access and you purchase a new subscription or trying to configure an existing subscription, or trying to upgrade to dial-up by using the Upgrade Wizard. You receive the following error message after you type your telephone number and click Next:

· MSN Dial-up may not be available in your area. Verify that the area code and telephone number that were entered are correct, and then click Next to check for Internet access numbers again.

TROUBLESHOOTING STEPS:

1. Make sure that you entered your telephone number correctly.

2. Verify that any firewall and antivirus software is turned off by following the steps here.

3. Optimize Internet Explorer by following the steps here

4. If you are using Dial-Up and seeing this error, create a manual connection by following the steps:

Restart the installation, and then select the Yes, I am currently connected to the Internet option when you are prompted to make a selection. Once your installation has completed successfully, follow the steps here to turn on the MSN Dialer.

If you are still seeing an error or using DSL/LAN to connect to the internet then click here to ask a question.

Err 235 : Cannot sign you up for MSN - problem with your computer

Fri, 15 Apr 2011 14:58:48 GMT

SOLUTION

If your MSN Explorer version is lower than MSN 10, upgrade to the latest version, found here.

Click here for instructions on checking your MSN Explorer version.

If you are still unable to sign up for MSN, click here to ask a question.

How can I get the MSN Software online?

Thu, 09 Sep 2010 20:15:40 GMT

Dial-up customers: Since MSN Explorer provides your internet connection, you will not be able to follow the steps to install MSN Explorer online. Follow the instructions to order and install from a CD here. If you do not have a Dial-up CD please order a CD at http://cdorder.msn.com

Broadband Users: Ensure you are connected to the internet before downloading and installing the Client Software.

1. Open a new browser, go to https://membercenter.msn.com/article.aspx?pa=MC_ART_DownloadMSNSoftware

2. Sign-in using the primary email account

3. Click on Download and install the latest MSN software and click “Install Now”

4. Click “Run” when prompted and follow the download instructions.

5. On your desktop you should now see an icon “MSN Installer”. It may take up to a minute or two for the Installer icon to appear on the desktop

Note: if you do not see “copying files” or the “installation wizard” even after a minute or two click on the MSNInstaller.exe to launch the installation wizard

6. On the Are you currently connected to the Internet? page please selects I'm currently connected to the Internet and click Next

7. On the next screen please enter your email address/password and click Next

Note: If you have a dial-up subscription and are currently using DSL or LAN connection, on the Configure Dial-up Internet Access Now? Page please choose No, I'll configure Dial-Up Internet Access later and click Next

8. Enter your name as shown on the Review and sign the agreements page and click I Accept

9. Click Next to complete installation

10. Once the installation has completed the install wizard will close and you should click on the MSN.exe on your desktop to launch the MSN Client.

How do I order an MSN CD?

Thu, 09 Sep 2010 20:57:17 GMT

The below steps will help you order an MSN CD online

1. Open a browser, go to https://cdorder.msn.com/.

2. Choose the reason why you would like to order a new CD.

3. Make sure the shipping address is the right shipping address and click "Next".

Note: If the address is not correct please close the browser window or tab. Click here and follow steps to change your address information online.

4. A confirmation message will be displayed indicating the time it will take for the CD to be shipped, when you are done on this screen click "Finish".

How to Install MSN Software from the CD?

Thu, 09 Sep 2010 20:07:58 GMT

1. If you already have an MSN Explorer installation CD, begin with Step Two.

If you don’t have an MSN Explorer installation CD, go to https://cdorder.msn.com/ (you may be asked to sign in to your MSN account). Select the reason you’re ordering a CD, verify your shipping address, and click Next. You will see an order confirmation message with an estimated delivery date. Click Finish to complete the CD ordering process. Once your CD has arrived, begin installation with Step Two.

If the shipping address you see during the CD ordering process is incorrect, click here and follow the steps to update your address information.

2. Insert the MSN Explorer installation CD. The installer should start automatically; if not, double-click the Setup.exe file on the CD to start it. If you see a message asking if you want to allow MSN Explorer to make changes to your computer, click Yes.

3. From the installation screen, select I’m not currently connected to the Internet. Follow the prompts to complete the installation.

How to uninstall MSN Explorer software for my computer?

Tue, 15 Feb 2011 20:09:58 GMT

Remove MSN Explorer using the Add/Remove Programs tool

Caution: You will be unable to access e-mail messages saved on your computer after removing the MSN Explorer software. Before removal, make sure that you back up all archived e-mail messages that you may have saved on your computer, click here for steps. When the MSN Explorer software has been successfully removed, restore your archived files by following the steps here.

Windows 7
Step One: Exit all programs that are running.
Step Two: Click Start, then click Control Panel.
Step Three: In Control Panel, click Programs.
Step Four: Click Uninstall a program.
Step Five: Select MSN Explorer and click Uninstall.
Step Six: Click MSN Internet Software, MSN, or MSN Internet Access, then click Uninstall.
Last Step: If you are prompted to confirm that you want to remove the program, click OK.

Windows Vista
Step One: Exit all programs that are running.
Step Two: Click Start, then click Control Panel.
Step Three: In Control Panel, click Programs and Features.
Step Four: Click Add or Remove Programs.
Step Five: Select MSN Explorer and click Uninstall.
Step Six: Click MSN Internet Software, MSN, or MSN Internet Access, then click Uninstall.
Last Step: If you are prompted to confirm that you want to remove the program, click OK.

Windows XP
Step One: Exit all programs that are running.
Step Two: Click Start, then click Control Panel.
Step Three: Click Add or Remove Programs.
Step Four: Click Add/Remove Windows Components.
Step Five: Clear the MSN Explorer check box, click Next, then click Finish.
Step Six: Click Change or Remove Programs, click MSN Internet Software, MSN, or MSN Internet Access, then click Remove.
Last Step: If you are prompted to confirm that you want to remove the program, click OK.

Remove MSN Explorer using the uninstall program

Windows XP
Step One: Click Start, then click Run.
Step Two: In the Open box, type the following command exactly: c:\program files\msn\msnCoreFiles\Setup\msnunin.exe
Last Step: Click OK.

Windows Vista and Windows 7:
Step One: Click Start.
Step Two: In the Start Search box, type the following command exactly: c:\program
files\msn\msnCoreFiles\Setup\msnunin.exe
Last Step: Click Enter.